Refund policy
Effective Date: September 20, 2025
Thank you for shopping at Trendabox We want to make sure you have a great experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at our store. By placing an order or making a purchase, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.
1. Return Period
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
2. Return Process
To start a return, you can contact us at: support@trendabox.com
• Please include your order number and the reason for the return.
• Once your return is accepted, we will provide instructions on where to send your package.
• Note: Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Method & Costs
• Return Method: Returns must be sent by mail.
• Return Shipping Fees: For customer remorse (if you changed your mind or the size doesn't fit), the customer is responsible for paying the return shipping costs.
• Defective or Incorrect Items: If the product is damaged, defective, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right at no cost to you.
4. Restocking Fees
We do not charge any restocking fees.
5. Cancellation (24 Hours)
You may request to cancel your order within 24 hours after the purchase is completed.
To be eligible, your order must not have entered the processing or shipping stage. Once an order is in processing, it cannot be canceled under any circumstances.
After the 24-hour window has passed, or once your order has begun processing, we cannot cancel the order,This is because limited and exclusive sneakers are reserved immediately to ensure availability, and processing begins quickly to secure your pair.
6. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Contact Us
If you have any questions concerning our return policy, please contact us at:
• Email: support@trendabox.com
• Website: www.trendabox.com